Your Building Team, a renowned construction firm operating across Canada and the United States, is known for its dedication to delivering top-quality, reliable, and functional buildings. Driven by a commitment to customer satisfaction and leveraging modern construction technologies, we have always prioritized innovation and efficiency in all our operations.
Recently, we embarked on an ambitious project to overhaul our digital infrastructure, aiming to enhance our customer relationship management through the integration of advanced CRM solutions. After thorough market research, we chose Avivi for their renowned expertise in website development and CRM integration, specifically with Bitrix24, a platform well-regarded for its comprehensive business toolset suitable for the Canadian market.
Project Overview:
The collaboration with Avivi was structured around two primary objectives: developing a new, user-friendly website for Your Building Team and integrating it seamlessly with the Bitrix24 CRM to streamline our business processes.
- Website Development: Avivi tackled the challenge of creating a new website from the ground up. This process included prototyping, designing, and developing the frontend and backend, ensuring the site was not only aesthetically pleasing but also functional and efficient. Key features were incorporated to facilitate lead generation, such as custom feedback forms, enabling us to gather detailed project requirements directly from our clients.
- Bitrix24 CRM Implementation and Integration: The core of our digital transformation was the seamless integration of Bitrix24 CRM with our new website. Avivi expertly configured the CRM to meet our specific business needs, enhancing our internal workflows for lead processing, deal management, and customer communication. This integration has been pivotal in optimizing our operational efficiency and customer service.
Impact and Results:
The partnership with Avivi has profoundly transformed our business operations:
- Enhanced Efficiency: The automation of key processes, especially in lead management and order processing, has significantly accelerated our operational speed. We’ve observed a remarkable 130% increase in the efficiency of handling customer requests.
- Improved Customer Interaction: The new website, coupled with the integrated CRM system, provides a smooth, user-friendly experience for our clients. The detailed three-level forms on the website allow for precise and immediate collection of customer requirements.
- Streamlined Project Management: Avivi’s approach to project management, featuring a dedicated personal manager and regular updates, ensured a smooth, transparent process. Their commitment to round-the-clock availability and open communication channels made this collaboration not just successful but also enjoyable.
In summary, our collaboration with Avivi has been nothing short of transformative. The new website and CRM integration have significantly enhanced our customer engagement and operational efficiency. We are now better equipped to manage our leads, process orders more swiftly, and maintain high levels of customer satisfaction.
Check the case here команда разработчиков битрикс24 в Канаде или США
We wholeheartedly recommend Avivi to any business looking to enhance their digital infrastructure and business processes. Their professionalism, expertise, and dedication to customer satisfaction stand out in the industry, making them an ideal partner for any company aiming to improve their technological footprint and operational efficiency.
